FAQ

The Vasuma FAQ page covers everything you might need to know — from product details and warranty information to shipping, general eyewear tips, and more. Whether you're curious about our glasses or need help with your order, you'll likely find the answer here.

Vasuma Order and Shipping Questions

What payment methods do you accept?

Do you offer free shipping?

How long does shipping take?

Can I track my order?

Do you ship internationally?

What happens if my package is lost or damaged during shipping?

What are the shipping costs?

Will I be charged customs fees for international orders?

Do you offer express or next-day shipping options?

Vasuma Product Questions

How do I choose the right size for my glasses?

Are your products available in multiple sizes?

Are your products available in multiple colors?

What does it mean when a product is out of stock?

How do I choose the best frames for my face shape?

Are the Vasuma lenses prescription or non-prescription?

Do you offer polarized lenses?

Can I order prescription sunglasses?

What materials are your frames made from?

Do you offer frames for both men and women?

Can I try on frames before buying them?

Are your frames hypoallergenic?

Vasuma Returns and Exchanges

What is your return policy?

How do I return or exchange an item?

How long does it take to process a return?

Will I be refunded for shipping charges on returns?

Can I return a product that I’ve worn or used?

What should I do if I receive a defective or incorrect product?

Can I exchange my glasses for a different model or size?

Vasuma Eyewear Care and Maintenance

How should I clean my glasses?

Can I use any cleaning solution for my lenses?

What is the best way to store my glasses when not in use?

How can I tighten or adjust my frames?

How can I prevent scratches on my lenses?

Can I replace the lenses in my frames?

Vasuma Production and Quality

Where are your glasses made?

What materials are used in the sunlenses?

What certifications or standards do your sunlenses meet?

How durable are your frames?

How are your lenses tested for quality?

What makes your eyewear different from other brands?

General Website Questions

How can I view my past orders?

Do you offer any discounts or promotions?

How can I sign up for your newsletter?

Warranty and Guarantees

Do your glasses come with a warranty?

What does the warranty cover?

How long does the warranty last?

How do I make a warranty claim?

What happens if my glasses break after the warranty period?

Customer Service and Support

How can I contact customer support?

Do you have a physical store I can visit?

Can I get help with frame or lens recommendations?